Banking on Flow Metrics – The Bank of New Zealand Transformation Journey

The Challenge

In the age of digital transformation, companies are continually pressured to do more with less.

Paul Littlefair is the Executive Technology at Bank of New Zealand, New Zealand’s leading business bank, and he is committed to improving the productivity and flow of each product value stream.

Although technology and automation are critical to operational success, human connections are also critical, and Littlefair’s challenge is to provide the next-generation technology that supports the human element of banking on which BNZ prides itself.

The Result

In this video, Littlefair discusses how Tasktop’s ability to measure flow and identify constraints provides real-time enablement for value streams at BNZ:

“When you measure things, you can then effectively change them. What Tasktop has enabled us to do is to come up with definitive measures and metrics around what is actually going on. … With that data, you can then make a very compelling case and say: we need to introduce some improvements here – we need to make some changes.”

With the introduction of Tasktop Viz®, BNZ has removed inhibitors to flow, leading to improvements in time-to-market, total output, and productivity. Improved flow has also fostered a more positive work culture, because employees can come into work knowing that what they do every day is meaningful.